Would your loved ones know what to do if you died? Part 2

In the second part of this series we’ll look at what you can do if someone close to you dies and they don’t have a Digital Asset document.

Mobile phones – if the plan is in your name, the process would be to ring your provider and cancel the number. If it is not, check the provider website and search for Deceased Support.
Telstra (this form can be used for all Telstra services as well as to transfer a Telstra Service to someone else (ie partner or child). You can also ask for a copy of any voice mail to be downloaded and sent to you.)

Next step will be to get any information you may want to keep off the phone. There are methods to bypass passwords but not all guarantee to keep the information. Some will wipe the phone completely. This is why we recommend keeping a file of passwords and important IT related information (see part one of this series).

Tablets – If the tablet has a data sim, the process is the same as above. Saving information is also the same.

Internet Services – again, if the account is in your name there is nothing to change. If not, get in touch with your service provider to discuss deceased support.

Computers (Windows Desktop/Laptop, Apple Desktop/Laptop) – If you know their login details, you can login and save what you want. If it is a shared computer, you can copy the information to your profile, then delete the deceased person’s profile. If this all sounds too much or you don’t know the login information, contact your local computer store to see if they can remove the password or access the data for you and create a backup on DVD or USB flash drive.

You also need to decide what you will be doing with the computer and all the extra bits. Will you be keeping it for yourself, someone in the family or do you wish to sell it all?
We advise that before selling, get your local computer store to back up data, securely wipe the hard drives and reinstall the operating system (Windows or MacOS) in preparation for the sale. If the computer is over 5 years old it may not be worth selling and your local computer store should be able to advise you how to dispose of your old computer, or offer to do it for you.

Online accounts

Emails. Each email company is different but if you have their login details, you can login and close their account for them. Remember you may want to save some special or important emails or photos they have been sent. You can find a list of the main email providers (ie Gmail, Yahoo) and how you can close the account even if you don’t have the deceased’s login details at this link.

Each website you access is different and will have different ways they deal with deceased estates. Everplan have a comprehensive list of websites that you can find here. Some websites will close inactive accounts after a specified period of time.

For online banking you can contact the bank the person banked with. Add it to the list of things to discuss with the bank when closing their bank account.

Services offered by George Town IT

  • backing up information to DVD or USB from mobile phones, tablets or PCs (including Apple desktops and laptops) if passwords are provided
  • removal of passwords, if possible. We cannot guarantee this process will allow us access to information.
  • wiping devices if you plan to give the device to someone else or sell it
  • free disposal if you don’t wish to keep the hardware.

Would your loved ones know what to do if you died?

Death isn’t a topic we like to discuss but would you or your loved ones know what to do if you or a loved one suddenly passed away.
We’re not here to discuss the usual topics like organising end of life events like funerals or wills but what happens to your digital assets. Would your loved ones know what digital assets you have, know how to access them and what your wishes were for them after you pass?


Photo by Rhodi Lopez on Unsplash

Being Prepared.

Set aside some time to create a Digital Asset document. In this document you should list

  • computer hardware & software (including, but not limited to, desktop/laptops, printers, scanners, external hard drives, USB drives, CD/DVD backups of information, software on USB/CD/DVD)
  • Tablets, mobile phones, portable music players, ebook readers
  • Digital cameras
  • Online accounts (emails, social media, online storage, Microsoft account, Apple account, online banking, gaming accounts, blogs etc)
  • Mobile phone and Internet plans – account name, account number and any password related to the account.
  • Domain names if you have a website

Next think about what you’d like done with these assets? Do you want all your accounts closed? Hardware wiped? Pictures and documents saved to an external hard drive? Assets passed on to someone else or sold? If you have any rewards, can they be redeemed after passing?

Another thing to think about is naming a Digital Executor in your will.This person will know the wishes for your digital assets and where to access the document containing all your important digital information like logins. They will also be able to inform the executor of your will, your wishes in relation to physical digital assets.

Now that you have created that document, what should you do with it?

Store copies of this document in secure locations.

  • A sealed envelope given to your attorney to be given to your digital executor (named in your will) after your death.
  • Secure online storage.
  • In  locked cabinet or safe.

Tell one or two people you trust (ideally one would be your Digital Executor) the location of this document and how to access it, ie the name of your attorney, the name of the online storage company (& any related login information) or the location of the cabinet/safe and location of the key. This way they will know, when the time comes, where your Digital Asset document is and how to access it

We’ve created a sample document for you to download and fill in, or use it to create your own file.

In part 2 we’ll look at what to do if a loved one passes suddenly.

National Scam Awareness Week – NBN Co Webinars


As part of nbn’s commitment to helping communities stay safe online and be scam aware, a series of education and information sessions will be hosted during National Scams Awareness Week (8 – 12 November 2021).

Session title




Let’s Talk Scams

Monday 8 November

2-3pm AEDST

Register now

“Let’s Talk Scams” with Minister for Communications Paul Fletcher, nbn Chief Security Officer Darren Kane and The Good Things Foundation’s Jess Wilson.

Tuesday Tips and Tricks

Tuesday 9 November

11am-12noon AEDST

Register now

Join nbn’s Security and Privacy Cyber Safety Outreach Manager Rebecca Moonen and ACCAN Acting CEO Andrew Williams to learn some valuable tips and trick on how to spot and avoid a scam

Lunchtime Lure

Tuesday 9 November

1pm-2pm AEDST

Register now

Attention Business Owners! Join our virtual session to learn how to identify scams and protect your business.

ScamsFit Workout.

Tuesday 9 November

2-3pm AEDST

Register now

Join this 60-minute ScamFit “Workout” to learn how to identify a scam and protect yourself from becoming a victim with nbn and Australia Seniors Computer Clubs Association’s Nan Bosler AM

ScamFit Workout

Wednesday 10 November

10.30am-11.30am AEDST

Register now

Join this 60-minute ScamFit “Workout” to get scams fit – and learn how to identify a scam and protect yourself from becoming a victim

Let’s Talk Scams – over lunch

Wednesday 10 November

1pm-2pm AEDST

Register now

How to be cyber safe for all community members. Learn some top tips and tricks and ask anything at this session.

Thursday Tips and Tricks for Business

Thursday 11 November

10.30-11.30am AEDST

Register now

How to make your business more cyber secure.

Stay safe online + ask anything

Thursday 11 November

7pm-8pm AEDST

Register now

Join an interactive session where no question is off limits – you are welcome to ask anything about cyber safety and protecting yourself online.

Business Cyber Safety and Scams

Friday 12 November

3pm-4pm AEDST

Register now

Business Scams and Cyber Safety with Minister for Communications Paul Fletcher, ACCC Deputy Chair Delia Rickard, Alexi Boyd, CEO of Council of Small Business Australia and nbn’s Chief Security Officer Darren Kane.


Welcome to the George Town IT blog.
We’ve dusted it back off and are giving it a facelift.

What can you expect to find here?

  • Tech news – Windows updates, Apple updates and more
  • Reviews – we try it out and let you know what think
  • How to’s – simple things you can do at home to keep your tech running.